FAQs
If the info below doesn't answer your questions, feel free to reach out! We want to provide amazing service - even if you aren't a customer yet. The best way to reach us is through email at info@heat-ups.com
You can find information on how the ordering process works here.
ORDERS & SHIPPING
All orders require a two - three business day lead time for preparation. Although our meals are are shipped frozen, they are made fresh to order.
When Will My Order Ship?
Within three business days of ordering
Please note we only ship Tuesday and Wednesday to ensure if there are shipping delays, your order doesn't sit over the weekend.
Our meals require two - three business days to prepare and up to three business days in transit depending on your location.
To ensure your meals are delivered at a safe temperature, We will not be able to ship on days that require your order to sit over the weekend.
We pack meal bundles in an insulated shipping box with enough dry ice (CO2 solid) to preserve freshness during shipping.
To ensure your meals are delivered at a safe temperature, We will not be able to ship on days that require your order to sit over the weekend. Our goal is to have orders delivered within a 4 business day transit.
We pack meal bundles in an insulated shipping box with enough dry ice (CO2 solid) to preserve freshness during shipping.
When will my order be ready for local pickup?
Orders placed Monday - Friday will be ready within two business days. Orders placed Saturday - Sunday will be ready for pickup no later than Tuesday.
Dry ice may come loose in the shipping box, so we advise customers to open it with caution. It gets colder inside that box than it does in your freezer: -109.3°F. Touching the dry ice with bare hands may cause burns from the extreme cold. HeatUps does not accept responsibility for any injury or harm related to improper handling of dry ice by the customer.
To dispose of the dry ice, use gloves or tongs to transport the dry ice to a small bowl or container and place it in a well-ventilated area, away from pets and children. The dry ice will dissipate over time.
If there are any issues with your order, you will have 7 days to report any issues. After 7 days have passed, we will not be able to assist you with any problems. Contact info can be found at the bottom of our webpage.
LOCAL PICK UP
Our local pickup hours are Monday - Friday 9am - 5pm. Our pickup location is 14725 Wellborn Suite 300 College Station, TX. 77845. Upon arrival, please call (979)220-9620 with your order number and we will bring your order out. Please make sure you receive a pickup notification prior to picking up. Pickup notifications are sent by email, please also check your spam folder if it hasn't come to your inbox yet.
Heating Instructions
- Each meal contains microwave heating instructions on the label of the film it comes with
Storage
We recommend storing meals in the freezer immediately upon receiving. They will last in the freezer for 4-6 months
